/Conditions of Sale
These General Terms and Conditions of Sale are drafted in accordance with the legal provisions of the Italian Civil Code, Legislative Decree no. 70/2014 on information society services and e-commerce, the Consumer Code and governing the offer and sale of products via www.gl9.shop.
The products sold on www.gl9.shop are sold directly by Sir Company S.r.l,Via Roberto Campana, 17 – 64100 Teramo (TE – 01967120674)
Scope of application
The General Terms and Conditions of Sale apply to and govern all contracts of sale concluded through the Seller’s Site, as identified above.
The General Terms and Conditions of Sale may be subject to change and each User must consult them before making any purchase. It is the User’s responsibility to check the General Terms and Conditions of Sale before placing an order.
The Seller is never liable for the supply of “GL9”-branded products by third parties that are given visibility on the Site through links, banners or other hyperlinks. Before confirming third-party orders, the User is obliged to check the Terms of Sale.
The General Terms and Conditions of Sale apply irrespective of the User’s nationality, provided that delivery of the products is to take place in one of the countries for which the Site provides an online sales service and that this country corresponds to the country of registration of the User. The purchaser may receive the products he has purchased at an address of his choice in the country of purchase (of the Site).
The purchase of products on the Site is reserved exclusively for natural persons acting as consumers and over 18 years of age.
A consumer is any natural person acting for purposes unrelated to any commercial, entrepreneurial, handicraft or professional activity carried out.
Sir Company S.r.l’s sales system, as an online seller, does not require the issuance of an invoice (nor a receipt or fiscal receipt) to a consumer (not registered for VAT), according to Art. 22 of Presidential Decree of 26/10/1972 no. 633 and Article 2(o) of Presidential Decree of 21 December 1996, No. 696 (as confirmed by Resolution No. 274/E of 5 November 2009).
The request for the issuance of an invoice is possible no later than at the time the order is placed pursuant to Art. 22 PRESIDENTIAL DECREE 633/1972.
Conclusion of the contract
By transmitting the Order Form electronically, the buyer unconditionally accepts and undertakes to observe the provisions of these General Terms and Conditions in his relations with the seller.
If you do not agree with any of the terms set out in the General Terms and Conditions of Sale, please refrain from making purchases on the Site.
In order to proceed with the online purchase of one or more products, the User may first register on the Site or conclude the purchase as a Guest User, providing the Seller, in compliance with the provisions on the protection of personal data, with all the data necessary to allow the latter to execute the orders placed.
In order to conclude his purchase contract, the User must transmit his order by following the procedure set out on the Site. Sending the order electronically creates an obligation on the part of the User to pay the indicated price.
In order to complete the purchase, the User is required to confirm payment of the price of the products placed in the shopping cart. Orders that do not register the corresponding transaction are automatically cancelled.
When the User places an order, he/she will receive an e-mail containing confirmation of receipt of the order and a summary of the order: this communication shall not, however, constitute automatic acceptance of the order.
The Vendor reserves the right to refuse orders that are incomplete or incorrect or from users with whom a dispute is pending concerning payment of a previous order.
In such cases, the User will receive a specifically motivated rejection of the order by e-mail.
In the event that the products presented on the Site are no longer available at the time of the last access to the Site or at the time the order is sent, the Seller shall promptly inform the User and in any case within thirty (30) days from the day after the date the order is sent, of the unavailability of the product ordered. In the event of successful payment, the Seller shall reimburse the Buyer for the sums paid by him and the contract shall be deemed to have been terminated. The Seller shall not be obliged to reimburse any other amount, for whatever reason, to the Buyer.
The User can, at any time, monitor the status of his order by consulting Customer Service via the appropriate link/section or by accessing his personal area.
Only original products are offered for sale on the Site.
The products offered for sale through the Site are articles of clothing and accessories for women, present in the online catalogue at the time of ordering.
The product catalogue may be updated and changed from time to time, so the permanence of a product among those available online is not guaranteed.
Each product is presented by a descriptive sheet in which all the essential characteristics are reported; the images and colours of the products offered for sale may, however, not exactly correspond to the real ones due to causes not attributable to the Seller and, in any case, due to the settings of the computer systems used by the User to view the Site. Product images are therefore to be understood as indicative and subject to normal tolerances in use. The seller expressly disclaims any liability in this respect.
All sales prices of the products indicated on the Site include VAT, if applicable due to the country in which the products are shipped, and any other tax that may be applicable to the sale.
Product prices may be subject to updates and changes. The User is obliged to ascertain the final sale price before placing the relevant order. An obvious material error in the price shown on the Site with respect to the commonly known price of the product chosen shall entitle the Seller to not confirm the shipment and to proceed with an immediate refund of the value of the purchase paid by the User without the latter being able to raise objections in this respect.
The product offers on the Site, as well as their prices, are valid as long as they are still visible on the Site and while stocks last. The vendor reserves the right to change the product catalogue at any time and without prior notice. It is not the seller’s responsibility to avoid the impact of product variations on any choices being made and for purchases not yet completed. Any price changes will also apply to products already placed in the shopping cart, for purchases not yet completed prior to the changes.
For payment of the price of the products and the related shipping and delivery costs, if any, the User may follow one of the methods indicated in the Order Form.
In the case of payment by credit card, the payment procedure will take place via a secure connection directly linked to the bank that owns the online payment service, to which third parties cannot gain access. In particular, financial information (e.g. credit/debit card number, expiry date) will be forwarded via encrypted protocol, which provide the relevant remote electronic payment services, without third parties having access to it. Such information will never be used and/or stored in any format (including electronic) by the Seller.
The User is solely responsible for the data entered and therefore guarantees to use only credit/debit cards of which he/she has legitimate use.
Methods of delivery
The products are delivered, via agreed couriers, directly to the User at the shipping address specified in the order.
By filling in the personal data sheet in the registration procedure required to activate the procedure for the execution of this contract and further communications, the User authorises the Seller to communicate his personal data to the couriers and/or forwarding agents of his choice used for the delivery of the purchased products in order to allow the procedures necessary for their delivery.
The Seller shall endeavour to process the order transmitted within 2 working days and in any event no later than 30 days from the day following the day on which the User transmitted the order.
Delivery times include working days only and do not include public holidays.
The Site allows the User to request delivery of the products ordered to an address other than the User’s own, provided that it is within the User’s country of residence indicated at the time of login; in any event, it is the User’s responsibility to provide all the references necessary for successful delivery.
It is never possible to collect products purchased through the Site directly from the Seller’s warehouse.
The expected shipping costs and types may vary depending on the country and the shipping method chosen by the User.
These costs and any additional costs shall be borne by the User. The relevant amount shall be expressly and separately indicated in the order summary, before the User proceeds to transmit the order, as well as in the order confirmation e-mail.
The delivery procedure provides that, in the event that the recipient is absent when the courier arrives, the person in charge will leave a notice, in order to finalise the shipment later, in which the contact details to be contacted in order to arrange a second delivery will be indicated. In the event of failure to agree to a second delivery, the parcel shall remain in storage at the carrier’s warehouse and it shall be the User’s responsibility to arrange for collection.
In the event of non-collection within 4 days, the package will be returned to the Vendor. In this case the contract shall be considered terminated pursuant to Art. 1456 of the Italian Civil Code, with a communication from the Seller sent by e-mail to the User, and the order will therefore be cancelled.
Users always have the possibility to check the status of their order through the appropriate link by entering their order number or through their personal area.
The order must be placed directly from the site of the country to which it will be delivered. Orders placed from the Site in a country other than the destination country, or to an address not accepted by the courier, will be automatically cancelled.
It is strictly forbidden for minors to place an order on the Site.
The data entered at the time of purchase must only be one’s own real personal data and not that of a third party, or fantasy data. The seller reserves the right to prosecute any violation and abuse in the interest and for the protection of all consumers.
The User indemnifies the Seller against any liability arising from the issuance of incorrect tax documents due to errors in the data provided by the User, the User being solely responsible for their correct entry.
Upon receipt of the products, the User is obliged to check their conformity in relation to the order. In particular, he shall pay attention to the correspondence between the number of packages indicated on the carrier’s letter and those delivered and to the integrity of the packaging.
Any anomalies (e.g. tampering, damage) must be specified in writing directly in the courier’s transport document and the User must refuse the delivery.
At the same time, the User is obliged to report the fact to the Seller’s Customer Service via the appropriate link.
Should the User accept delivery of tampered, damaged products, he shall forfeit the legal guarantee of conformity of the products.
The Vendor assumes no liability for disruptions in service due to force majeure such as, but not limited to, accidents, explosions, fires, strikes, earthquakes and other events that prevent the contract from being executed in whole or in part within the agreed time frame.
The Seller shall not be liable to any party or third party for damages, losses and costs incurred as a result of the non-performance of the contract for the above-mentioned reasons, the customer being entitled only to a refund of the price paid.
Likewise, the Vendor shall not be liable for any fraudulent and unlawful use that may be made by third parties of credit cards, cheques and other means of payment when paying for products. Indeed, at no time during the purchase process is the Seller able to know the User’s credit card number, which, by opening a secure connection, is transmitted directly to the bank service provider.
Right of withdrawal
The User may exercise the right of withdrawal and return the product received, without penalty and without specifying the reason, in accordance with the terms and conditions set out below.
The User may withdraw from the contract within a period of 14 (fourteen) days from the day on which he or a third party other than the carrier and designated by the User acquires physical possession of the goods.
The User can always make a return request directly from the Site by filling in and submitting the contact form to Customer Services.
Products must be returned intact, undamaged and with the bar code and any other seal that is part of the products; products that are returned incomplete, ruined, damaged, deteriorated will not be refunded.
The products to be returned must be handed over to the forwarding agent within 14 (fourteen) days of the User’s communication to the Seller of his wish to withdraw from the contract.
The cost of returning the products will be borne by the User.
After the return of the products, the Seller shall make the necessary checks on the conformity of the products with the conditions and terms set out therein.The cost of returning the products will be borne by the User.
If the right of withdrawal is correctly exercised, the Seller shall refund any sums already collected by the User for the purchase of the products.
Regardless of the method of payment used by the User, the refund shall be activated by the Seller as soon as possible and in any event within 14 days from the date on which the Seller became aware of the exercise of the right of withdrawal, after verifying that it has been correctly executed and checking the returned products.
The Seller shall make the refund using the same means of payment used by the User to purchase the returned products, even if a virtual and/or disposable credit card was used. The Seller may not in any way make a refund to a credit card other than the one used for the purchase, with the exception of the case in which the card itself has expired in the meantime or has been stolen: in this case the User may send a call to Customer Service on +39 014 14 51 778 to agree on the most appropriate means of refund.
The Vendor is liable to the purchaser for any lack of conformity of the products offered on its Site when the lack of conformity becomes apparent within 24 (twenty-four) months from the date of delivery of the product.
There is no lack of conformity if, at the time the contract was concluded, the purchaser was aware of the defect, could not have been unaware of it with ordinary diligence, or if the lack of conformity was caused by the purchaser himself.
In any case, defects of conformity resulting from damage due to accidental events or from the User’s liability for use of the product not in accordance with its intended purpose are excluded from the legal guarantee.
In the event of the existence of defects or lack of conformity, the purchaser shall be entitled to have the conformity of the product restored, free of charge, by repair or replacement, unless the remedy requested is objectively impossible or excessively costly compared to the other.
It is understood that the purchaser forfeits this right if he does not formally notify the Seller of the lack of conformity within 2 (two) months from the date he discovered the defect. The complaint shall contain an accurate and complete description of the alleged defects. Customer Service will inform the User of the instructions for returning the defective product, which will take place at the Seller’s expense.
If one of the cases provided for by law occurs, the purchaser may alternatively request an appropriate reduction of the price or the termination of the contract and the consequent reimbursement of the full price paid.
A minor conformity defect does not entitle the customer to termination of the contract and consequent reimbursement of the full price paid.
Any dispute relating to the application, performance, interpretation and breach of sales contracts concluded through the Site shall be subject to Italian law. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
In any case, the rights that may be conferred on the Consumer by mandatory provisions of the law in force in the State of residence or domicile of the latter shall remain unaffected.
Changes and updates
The Vendor reserves the right to change the Site, policies and these General Terms and Conditions of Sale at any time to offer new products or services, or to comply with legal or regulatory requirements. The User who accesses the Site and places an order will adhere to the policies and terms of the General Terms and Conditions of Sale in force from time to time at the time the order is placed, unless any changes are retroactive under applicable law. Should any of these provisions be held invalid, void or unenforceable, this shall not affect the validity and enforceability of the other provisions.